Privacy policy

Data we receive

• Your name, phone number, email address and company name, if you provide them.
• Messages in the website chat, WhatsApp, Instagram Direct and TikTok, along with your identifier and username in those services.
• Voice messages and speech in voice chat. They are converted to text, and the text is kept in the conversation history.
• Photos and documents you send, such as company details. They are recognized, and the recognized text is kept in the conversation history.
• Technical data: IP address and service cookies needed for the chat, voice and account sign-in.
• Advertising cookies and TikTok pixel data, only if you allow them on the website: pages viewed, ad click identifier, IP address and browser data, lead and contact events. With a lead, your phone number or email is sent in hashed form. You can change your choice at any time using the "Cookie settings" link at the bottom of the website.

Why we need it

• To answer questions, recommend solutions and products, and provide prices.
• To measure advertising performance, if you have consented to it.
• To create requests, prepare quotes and invoices, and contact you at your request.
• To protect the service from abuse and fix errors.

AI consultant

Messages may be answered by Arman, our AI consultant. Its answers may contain mistakes, so a specialist confirms important terms. VPNET staff may review a conversation and take it over.

Who receives the data

We do not sell personal data. To run the service, data is shared only with the providers we need, and some of them are located outside Kazakhstan:

• OpenAI, Google (Gemini), Z.ai and Groq: generating answers, speech recognition and synthesis, photo recognition.
• Meta (WhatsApp and Instagram) and TikTok: message delivery.
• TikTok: ad measurement, if you allow advertising cookies.
• Telegram and Bitrix24: staff notifications and request handling.
• Government authorities, where required by law.

How long we keep data

We keep data for as long as needed to handle your request and meet contractual and legal obligations, or until you ask us to delete it, unless the law requires us to keep it longer.

Your rights and data deletion

You can find out what data we hold about you, correct it, withdraw your consent or ask us to delete it. Email info@vp-net.kz with the subject "Data deletion" and include your phone number or your Instagram or TikTok account name. To stop Arman from messaging you first on WhatsApp, send "stop".

Contact

VipiNet LLP, office 505, 12 Turkestanskaya St., Shymkent. Email: info@vp-net.kz. Phone: +7 701 138 20 00.

Changes

We may update this document. The current version and update date are always shown on this page.